Northeast Iowa Food Bank

The ideal Programs Intern for the Northeast Iowa Food Bank understands and is passionate about the organization’s mission to provide nutritious food and grocery product to those in need in our 16-county service area. This individual will be a vital component of the Food Bank staff in providing food to our partner agencies in the fight against hunger. This team member must demonstrate they are organized, detail-oriented and willing to be flexible to gain powerful experiences during this internship. The ability to work in a fast-paced and progressive environment will be a key to success in this role.  

This individual will utilize clear communication and have teamwork characteristics, which will be critical for the development of strong relationships between coworkers and the community. Cultural competency is of utmost importance, as the Service Insights Intern will work with diverse populations on a regular basis. The Programs Intern must possess a strong sense of initiative to continually improve their skills during their time at the Food Bank.

A passion for social justice and compassion for others are keys to being a staff member at the Northeast Iowa Food Bank. The Northeast Iowa Food Bank strives to work as a unified team to close the Meal Gap in northeast Iowa; to this end, the Service Insights Intern will need to be capable of working as a team as well as being a self-starter. In addition, maintaining a positive outlook will play a large role in being a motivator and encourager for the community, clients, and staff members alike.

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• Provide excellent customer service to agency and program coordinators.
• Assist with the Mobile Pantry program, creating monthly packets, data entry and helping staff and volunteers with food distribution.  
• Assist with monitoring visits of our programs and Partner Agencies.  
• Support an onboarding & training program to promote the use of Service Insights programs by both agency and program partners, as well as a system to document and track training progress.

• Participate in the process of tabulating and maintaining program statistics, including data entry with an emphasis in accuracy.
• Evaluate current Partner Agency Onboarding Process and materials. Create a new plan of action, materials and process.
• Update current Civil Rights/Food Safety training materials provided by Feeding America and other sources.
• Research, create and publish a bi-monthly newsletter following current layout guidelines to be distributed to our Partner Agencies.
• Work with Program Development Manager and Programs team to create and present Partner Agency Workshops, trainings, conferences or other meetings to improve capacity building.

• Assist with client experience in the Cedar Valley Food Pantry, including client and volunteer customer service and client intake.
• Perform other duties as assigned.

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Required:

• High School Diploma
• Currently attending secondary education where an internship is required
• Exceptional oral, written, and interpersonal communication skills
• Proficiency in Microsoft Office software including but not limited to Outlook, Word, Excel, PowerPoint.  Along with other office productivity tools, with aptitude to learn new software and systems

• Culturally competent; have an ability to work with diverse groups and individuals
• Ability to work nights and weekends as needed
• Must pass a criminal background check
• Valid drivers license, safe driving record, current vehicle insurance and ability to use personal vehicle for OFB business
• Ability to perform physical labor as necessary (stand/walk/move for long periods of time, lift up to 50 pounds, work with warehouse equipment)  

• Ability to work both as a team player and independently, checking in as appropriate

Desired

• Community involvement and knowledge of those communities in our 16-county service area

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